HMRC failings won't go unanswered

Date: 18/11/15

HMRC failings won't go unanswered

People are reminded that HM Revenue & Customs (HMRC) could be forced to waive or reduce penalties for taxpayers who filed returns late or incorrectly because the tax authority did not answer their telephone calls.

Ministers have condemned HMRC for its customer service after an official report claimed that half of all calls received in the first six months of the year – totalling 12 million – were not answered. 

HMRC commented: “We work very much on a case-by-case basis but if you phoned us and couldn’t get through we would take that into account.  We know our customer service hasn’t been as good as it should be so we have moved a further 3,000 people into them and things are getting better.”

This really is a turnaround and shows that HMRC have accepted their poor service is not acceptable.  The deadline for submitting online self-assessment tax returns is 31 January 2016 but this date should not be looked upon with complacency. Fines may still be issued for anyone that submits a late refund. 

For guidance and support with self-assessment tax returns and with ensuring they are filed on time, please do not hesitate to contact the office.


Alan Taylor FCCA

Author: Alan Taylor FCCA

A former pupil at Ripley St Thomas C of E High School in Lancaster, Alan joined Scott & Wilkinson directly from school in 1994 and qualified as an Accountant in 2001. Alan is the Partner with responsibility for the day-to-day...

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